Welcome to Lotify! By using the Lotify website and services, you agree to the following terms and conditions. Please read them carefully.

Welcome to TiltTec Private Limited. These Terms & Conditions ("Terms") govern your use of our website and the purchase of products and services from our B2B apparel e-commerce platform. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract. You also agree to use the website for legitimate business purposes only.

Account Creation: To access certain features of our website and make purchases, you may need to register for an account. You agree to provide accurate and complete information during the registration process and to update your information as necessary.

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Order Acceptance: All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent activity.

Pricing: All prices are listed in INR and are exclusive of taxes, shipping, and handling charges, unless otherwise indicated. We reserve the right to change prices at any time without notice. Including tax or will mention on invoice generating time.

Payment: Payment for orders must be made using the payment methods provided on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information is accurate.

Shipping Policy: Our shipping policy, including delivery times and shipping charges, is detailed on our website. All delivery times are estimates and are not guaranteed.

Risk of Loss: Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

Return Policy: Our return and refund policy is detailed on our website. Please review the policy before making a purchase.

Refund Processing: Approved refunds will be processed within 15 business days and will be issued to the original payment method used for the purchase.

Refund will be processed after reaching goods to our office in same condition after within 10 to 15 business days.

Prohibited Activities: You agree not to use our website for any unlawful or prohibited purpose, including but not limited to:
- Engaging in any activity that disrupts or interferes with the website's functionality or security.
- Using automated systems to access or interact with the website.
- Posting or transmitting any harmful, threatening, or offensive content.

Intellectual Property: All content on our website, including text, images, graphics, logos, and software, is the property of TiltTec Private Limited or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

To the fullest extent permitted by law, TiltTec Private Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or the purchase of products or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

You agree to indemnify and hold harmless TiltTec Private Limited, its affiliates, and their respective directors, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of our website or violation of these Terms.

We reserve the right to terminate or suspend your access to our website, without prior notice or liability, for any reason, including but not limited to your breach of these Terms.

These Terms shall be governed by and construed in accordance with the laws of Karnataka, India, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved in the courts of Karnataka, India.

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.

At Lotify, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services. By using our website, you agree to the terms of this Privacy Policy.

Personal Information: We collect personal information that you provide to us when you register for an account, place an order, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, billing and shipping addresses, and payment information.

Business Information: For B2B transactions, we may also collect information related to your business, such as business name, business address, and tax identification number.

Automatically Collected Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and information about your usage of our website through cookies and other tracking technologies.

To Process Orders: We use your personal and business information to process and fulfill your orders, including shipping, billing, and communication regarding your order.

To Improve Our Services: We use the information to improve our website, products, and services, understand customer preferences, and enhance user experience.

Marketing and Communication: With your consent, we may use your contact information to send you promotional materials, newsletters, and other communications. You can opt-out of receiving marketing communications at any time.

Customer Support: We use your information to provide customer support and respond to your inquiries and requests.

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing. These service providers are required to protect your information and use it only for the purposes for which it was shared.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no security measure is completely foolproof, and we cannot guarantee the absolute security of your information.

Access and Correction: You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or by contacting us.

Data Deletion: You can request the deletion of your personal information, subject to certain exceptions provided by law.

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website usage, and assist in our marketing efforts. You can control the use of cookies through your browser settings.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws, but we will ensure that your information is protected in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page. We encourage you to review this Privacy Policy periodically.

Our Return and Refund Policy outlines the process for returning products and requesting refunds or exchanges. Please review this policy carefully before making a purchase.

Purchased Goods: Customers may return purchased goods within 45 days from the date of receipt. All returns must be authorized within this period to be eligible for a refund or exchange.

Services: Refunds for services, such as customization or special orders, must be requested within 14 days from the date of purchase. Services that have been fully delivered or completed are not eligible for returns or refunds.

Condition of Goods: Returned goods must be in their original condition, unused, unwashed, and in their original packaging with all tags and labels attached. Items that are damaged, altered, or not in their original condition may not be accepted for return or may incur a restocking fee.

Proof of Purchase: A valid invoice or proof of purchase is required for all returns. This can be a physical invoice, email confirmation, or any other proof indicating the purchase.

Authorization: Returns will only be accepted if a Return Authorization (RA) number has been issued by our customer service team.

A. Initiate Return: Contact our customer service team via email at mail@lotify.in to initiate a return. Please provide your order number, item(s) to be returned, and reason for the return.

B. Receive Return Authorization: Upon initiating a return, you will receive a Return Authorization (RA) number. This number must be included with your return package. Unauthorized returns will not be accepted.

C. Packing and Shipping: Carefully pack the items in their original packaging, including all tags, labels, and any accessories. Clearly write the RA number on the outside of the package. Ship the package to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a company error (e.g., incorrect or defective item).

D. Inspection and Refund: Once we receive your return, our team will inspect the items to ensure they meet the return requirements. If the return is approved, a refund will be issued to the original payment method within 10-15 business days. If the return is not approved, you will be notified, and the items will be returned to you at your expense.

Certain items are not eligible for return, including:
- Customized or personalized items
- Special orders or made-to-order items
- Items sold as final sale
- Personal care items such as undergarments once opened

If you wish to exchange an item for a different size, color, or model, please initiate a return and place a new order for the desired item. This ensures the fastest processing and availability.

If you received a damaged or defective item, please contact us within 7 days of receipt, and we will arrange for a replacement or refund at no additional cost to you.

We aim to provide our customers with high-quality products and services. Refunds and exchanges can occur for the following reasons:

Defective or Damaged Products: If the product received is defective or damaged, customers can request a refund or exchange.

Incorrect Products: If the customer receives an incorrect product (e.g., wrong size, color, or item), a refund or exchange can be requested.

Unsatisfactory Products: If the product does not meet the customer's expectations, refunds or exchanges can be requested within the return window.

A. Initiate Refund Request: Contact our customer service team via email at mail@loitfy.in or call our refund hotline at +91-7760985942 to initiate a refund request. Please provide your order number, item(s) for refund, and reason for the request.

B. Refund Authorization: Upon receiving your refund request, our team will review it and provide a Refund Authorization (RA) number if the request is approved. Unauthorized refund requests will not be processed.

C. Refund Processing: Once the return has been received and inspected (if applicable), the refund will be processed. Refunds will be issued to the original payment method used for the purchase.

D. Processing Time: Refunds will be processed within 15 business days from the date of approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

A. Initiate Exchange Request: Contact our customer service team via email mail@lotify.in or call our exchange hotline at +91-7760985942 to initiate an exchange request. Please provide your order number, item(s) for exchange, and reason for the request.

B. Exchange Authorization: Upon receiving your exchange request, our team will review it and provide an Exchange Authorization (EA) number if the request is approved. Unauthorized exchange requests will not be processed.

C. Shipping and Processing: Ship the item(s) to be exchanged to the address provided by our customer service team. Ensure the EA number is included with the package. Once we receive and inspect the item(s), the exchange will be processed. The new item(s) will be shipped to you within 5-7 business days.

Non-Refundable Items: Certain items are not eligible for refunds or cancellations, including:
- Customized or personalized items
- Special orders or made-to-order items
- Items sold as final sale
- Digital goods once delivered or downloaded

Cancellation Policy: Orders cannot be canceled once they have been processed and shipped. For digital goods, cancellations are not allowed once the delivery or download has started.

Refunds will be issued to the original payment method used for the purchase. This includes credit/debit cards, and other payment methods offered at checkout.

Shipping Costs for Returns: Customers are responsible for return shipping costs unless the return is due to a company error (e.g., incorrect or defective item).

Customs and Duties: For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply.